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FAQ's

Placing an Order

Q: How do I place an order?
Q: What is the minimum contract period?
Q: How will my order be confirmed?


Magazines

Q: Will I get exactly the magazines I have chosen every month?
Q: Will my magazines be up to date?
Q: Some magazines do not publish every month, what happens then?
Q: I would like to order a different multiple of magazines not indicated on your web-site?
Q: I want a magazine not shown on the website?
Q: Will I be entitled to any promotional gifts (cover mounts) that come with the magazines?


Delivery

Q: When will I get my first delivery?
Q: When can I expect to receive my selection of magazines each month?
Q: How are my magazines delivered?


Payment

Q: What are my payment options?
Q: Will I be charged VAT?

Your Subscription

Q: Can I change my selection of titles during the contract period?
Q:What happens if a magazine I choose is no longer available?
Q: What happens when my subscription comes to an end?



A: How do I place an order?
You can make an order through the website or if you would prefer you can call our sales team directly on 0861 084 089 and we can take details of your requirements over the telephone.

A: What is the minimum contract period?

A subscription to either a Custom Magazines Pack, Pre-Selected Magazine Pack or Back-Issue Magaizne Pack is for a period of 12 months. If you choose a Custom Magazine Pack you can change your selection of titles during your subscription period. If you choose a Pre-Selected or Back-Issue Magazine Pack you can change your pack choice to an alternative pack during this period.

A: How will my order be confirmed?

If you place your order online, you will receive an email confirmation of your order, following that when your order is placed into our system you will have your subscription in detail re-confirmed by email. It is very important that you check the details of the confirmation in particularly the selection of titles, delivery address and start date of your subscription, and notify us immediately if there is any incorrect information.

A: Will I get exactly the magazines I have chosen every month?

If you order a Custom Magazine Pack and select your own titles, your selection is guaranteed. However you can change the titles you have ordered during your subscription period, this can be done online in your account section or by calling customer services. When you renew your subscription you can also change your selection of titles if you wish at that stage.

If you choose a Pre-Selected Magazine Pack or Back-Issue Magazine Pack you will get the magazines illustrated on this website, however DLT Magazines reserve the right to change a title from time to time if necessary. We also add additional titles to your pack at no extra cost whenever possible.

A: Will my magazines be up to date?

 All magazines in the Custom or Pre-Selectec Magazine Packs ordered through DLT Magazines are new and current issues. If you choose a Back-Issue Magazine Pack your magazines will be new copies but 1 month old.

A: Some magazines do not publish every month, what happens then?

If you are ordering a Custom Magazine Pack, you may notice that a few magazines do not publish every month. If you click on a magazine to get more information, we have clearly indicated which titles do not have 12 issues per year. During the months that a title you have selected doesn't publish we do not provide a substitution.

A: I would like to order a different multiple of magazines not indicated on your web-site?

If you would like order a multiple of magazines not indicated on our website (online we only offer the packs sizes; 8, 12, 18 or 24 magazines) or would like to order multiple packs for multiple locations, please contact our sales team directly on 0861 084 089 and we can tailor a product to suit your requirements.

A: I want a magazine not shown on the website?
If there is a particular magazine not shown on our website that you require please contact us directly on 0861 084 089.

A: Will I be entitled to any promotional gifts (cover mounts) that come with the magazines?
We do not supply cover mounted items with the magazines in order to secure the lowest possible rates with publishers.

A: When will I get my first delivery?
That depends on when we get your order, but if we receive it before the 15th of each month, you will be in time to receive the following months issues.

A: When can I expect to receive my selection of magazines each month?
Every magazine publishes at different times. We wait for your last magazine to arrive into our warehouse before sending them out to you. Generally you can expect to receive your magazines on the 1st week of each month for the current months issues if you have ordered a Custom Magazine Pack or Pre-Selected Magazine Pack, or the previous months issues if you have ordered a Back-Issue Pack. If you would like some advice before making your selection please call our sales team on 0861 084 089.

A: How are my magazines delivered?

Your magazines will be delivered altogether in one pack using a secure carrier. All deliveries require a signature. If you are worried you have not received your delivery when you should have, please call our customer services on
or alternatively use the track and trace service by logging into your account.


A: What are my payment options?

You can pay for your magazine pack subscription by either Debit Order or credit card (we accept VISA & MASTERCARD).

If you choose to pay by Debit Order you can pay in either monthly, quarterly or yearly installments. When you check out it will give you the option to print out a Debit Order mandate form which you must complete and return to us. Please note all Debit Order payments are taken on the 1st of the month.

A: Will I be charged VAT?
Standard VAT 14% applies to all products sold on this website.

A: Can I change my selection of titles during the contract period?
If you need to change your titles for any reason you can do that if you have ordered a Custom Magazine Pack. Simply log into your account online and you can make changes to your selection there, alternatively call customer services on. All changes are required by the 25th of month to guarantee next month delivery. You can change your seelction of magazines three times during the 12 months of your subscription; the first change can be made after 3 months. If you have less than 3 months until your susbcription expires you can change your titles at renewal.

A: What happens if a magazine I choose is no longer available?
If you have chosen a magazine that is terminated by the publisher for whatever reason, you will be able to make an alternative substitution.

A: What happens when my subscription comes to an end?
You will be notified 1 months prior to the end of your subscription, to say that your subscription is due to expire. At this stage if you wish to cancel your subscription or change any of the titles you can notify us. If you wish to continue with your subscription as before there is no need to take any action.
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